Customer Rights

Individual customers have the opportunity to submit claims arising from transactions between the customer and the Bank to the Financial System Mediator * . (Working hours: Monday through Friday from 9:00am to 6:00 pm, break time: 1:00pm-2:00pm).

Any person is entitled to receive information on the laws of “ Banks and Banking Activity ” and “ Securities Market ” of the Republic of Armenia (In Armenian).

Any person has the right to recieve the copies of the information relating to “ARMSWISSBANK” CJSC from the 3 rd point of the 20 th article and 2 nd point of the 43 rd article of the RA law on “Banks and Banking Activity” and information from the 16 th , 12 0 th and 1 st point of 126 th articles of the RA law on the “Stock Exchange” by presenting a written application to the Bank on any business day from 9:30 am to 5:00pm at 10 Vazgen Sargsyan str address.

The information should be provided within 3 working days , for which no fee is charged if the information is provided in person or by e-mail while in case of fax or mail delivery commissions are charged according to the Bank’s current tariffs .

The procedure of customer complaints review

If you have any complaints, please contact us:

Address: 10 V. Sargsyan str., Yerevan, 0010, RA
Tel. : (+374 60) 757-000, (+374 11) 757-000
E-mail: [email protected]
Fax: (+374 10) 58-24-21, 54-06-75
Web site:,

* The Bank is not responsible for the content of external websites and activities (inactivity) based on such cont ent.